Terms of Service
These Terms of Service (“Terms”) are a contract between Petros Barmpas, a sole proprietor trading as “Tracer,” registered with the Dutch Chamber of Commerce (KvK) under number 98046373, based in Amsterdam, the Netherlands (“Tracer,” “we,” “us”), and the organization that signs up for or uses Tracer (“Customer,” “you”).
We may assign this agreement to a successor legal entity if Tracer incorporates. We’ll notify you by email before that happens, and your rights under these Terms will not be reduced by the assignment.
1. Who can use Tracer
Tracer is a business-to-business service. It is intended for use by organizations and the individuals they authorize, not by individual consumers. By using Tracer, you confirm that you are at least 18 years old and that you have the authority to bind your organization to these Terms — for example, because you are an authorized representative of that organization.
2. What Tracer does
Tracer connects to your organization’s GitHub, Jira, Confluence, Slack, and Google Calendar. It reads work signals from those systems, identifies risks to your delivery timeline, and drafts proposed actions — for example, a Slack nudge, a Jira comment, or a status update.
Tracer does not act on its own. Every proposal is held for review. Only after an authorized user at your organization approves a proposal does Tracer execute it. Once your organization approves a proposed action, that action is carried out as your organization’s instruction — Tracer is acting on your behalf, not making an independent decision to post, comment, or notify anyone.
3. No guarantee the AI is right
Tracer’s proposals are generated by AI models processing the data connected to your account. Like any AI system, Tracer’s proposals may be wrong, incomplete, or based on a misreading of the underlying data. Tracer does not replace your organization’s own judgment about its projects, deadlines, or people.
We do not warrant that any risk will be detected, that any date Tracer surfaces will be accurate, or that any proposal will be correct or complete. Your organization is responsible for reviewing every proposal before approving it, and for the consequences of approving a proposal.
4. Your account and your people
Your organization is responsible for the users it invites to Tracer, the roles it assigns them, and the OAuth connections it authorizes. If one of your organization’s users connects a GitHub, Jira, Confluence, Slack, or Google account, your organization is responsible for that user having the right to connect it.
You’re responsible for keeping your account credentials secure and for notifying us promptly if you believe an account has been compromised.
5. Acceptable use
You agree not to:
- Upload or connect data you don’t have the right to share with us
- Attempt to access another customer’s data or organization
- Attempt to reverse engineer, decompile, or extract Tracer’s underlying models or source code
- Use Tracer in a way that places abnormal load on our systems (for example, automated scraping or abusive API call volume)
- Use Tracer for any unlawful purpose
We may suspend access for a violation of this section, and will tell you why when we do.
6. Your data
Your organization owns the data it connects to Tracer and the approval history Tracer generates from your organization’s use of the service. We don’t claim ownership over your work data or your decisions. We process it only to provide the service to you, as described in our Privacy Policy and Data Processing Agreement.
We may use de-identified, aggregated data — data that has had identifying information about you, your organization, and your individual users removed — to understand usage patterns and improve Tracer. We will not use your organization’s raw work data (ticket content, messages, code, calendar details) to improve the service for other customers.
7. Fees and billing
During our design-partner phase, pricing is agreed individually with each customer and set out in an order form, invoice, or equivalent written agreement, rather than a fixed self-serve price list. We bill monthly through Stripe, our payment processor.
Fees are non-refundable except where required by applicable law. If we change our pricing, we’ll give you at least 30 days’ written notice before the change applies to your account.
Amounts stated are exclusive of applicable taxes, which you’re responsible for unless you provide a valid tax exemption. If a payment is late, we may charge interest at the statutory rate under Dutch law and may suspend the service after written notice and a reasonable opportunity to cure.
8. Term and termination
These Terms apply for as long as your organization has an active Tracer account or agreed order form.
Either party may terminate for convenience with 30 days’ written notice. Termination takes effect at the end of your current billing period.
Either party may terminate immediately if the other materially breaches these Terms and does not fix the breach within 30 days of being told about it in writing.
When your account ends, you can export your organization’s data for 30 days afterward. After that window, we will delete your organization’s data on the timeline described in our Privacy Policy (Section 8: 90 days for work signal data from the point of disconnection, 3 years for approval history records for audit purposes).
9. Warranties, disclaimers, and liability
We’ll provide the service using reasonable skill and care. Beyond that, and subject to Section 3 above, Tracer is provided “as is.” To the maximum extent permitted by law, we disclaim all other warranties, express or implied, including any warranty of merchantability, fitness for a particular purpose, or non-infringement.
Neither party’s total liability arising out of these Terms will exceed the fees Customer paid to Tracer in the 12 months before the claim arose. Neither party is liable for indirect, incidental, special, or consequential damages, or for lost profits or lost data, except where such loss arises from a party’s breach of the confidentiality obligations in Section 11, or from either party’s indemnification obligations in Section 10, or where the law does not allow this kind of limitation (for example, in cases of gross negligence, willful misconduct, or death or personal injury).
10. Indemnification
Customer will defend and indemnify Tracer against claims arising from Customer’s data (including data it connects to Tracer) or Customer’s use of the service in violation of these Terms.
Tracer will defend and indemnify Customer against claims that the Tracer service, as provided by us and used in accordance with these Terms, infringes a third party’s intellectual property rights.
11. Confidentiality
Each party may receive confidential information from the other. Both parties agree to use the other’s confidential information only to perform under these Terms, and to protect it with the same care they use for their own confidential information, and no less than reasonable care.
12. Governing law and disputes
These Terms are governed by the laws of the Netherlands. Any dispute arising from these Terms will be brought exclusively before the competent courts of Amsterdam, the Netherlands.
13. Assignment, entire agreement, order of precedence
Neither party may assign these Terms without the other’s consent, except that Tracer may assign these Terms to a successor entity as described at the top of this document, or in connection with a merger or sale of substantially all its assets.
These Terms, together with our Privacy Policy and any executed Data Processing Agreement, are the entire agreement between the parties regarding the service, and replace any prior agreements on this subject.
If there’s a conflict between these documents, the order of precedence is: (1) an executed Data Processing Agreement, (2) these Terms of Service, (3) the Privacy Policy.
14. Changes to these Terms
We may update these Terms as our service or practices change. We’ll update the version number and effective date at the top of this page. For material changes, we’ll notify you by email at least 30 days before they take effect. If you don’t agree to a material change, you may terminate under Section 8 before the change takes effect.